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Procedures and Services

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  • New Telephone Services To The National Residential Segment +

      NEW BASIC TELEPHONE SERVICE FACILITIES TO THE NATIONAL RESIDENTIAL SEGMENT   For the use of the available technical capacities, ETECSA establishes an order of priority that includes pending transfers,… Read More

  • Procedures Relating To Basic Telephone Service For The National Residential Segment +

    PROCEDURES RELATING TO BASIC TELEPHONE SERVICE FOR THE NATIONAL RESIDENTIAL SEGMENT   Private status in the Telephone Directory The owner of the service is entitled to a simple insertion in… Read More

  • Change of Ownership of Service +

    CHANGE OF OWNERSHIP OF SERVICE It consists of transferring the ownership of the service to another natural person. This request has no cost and can be made in any Commercial… Read More

  • Procedures Relating to Telecommunication Services in the Business Segment +

    PROCEDURES RELATING TO TELECOMMUNICATION SERVICES IN THE BUSINESS SEGMENT   Requests for new services, modifications or cancellations of existing ones   They will be carried out by means of an… Read More

  • Procedures Relating to the Mobile Telephone Service +

    PROCEDURES RELATING TO THE MOBILE TELEPHONE SERVICE   Processing of Cellular Service Contract   It is the process that formalizes the contractual relationship between the Holder and the Company for… Read More

  • Contact information +

    Director: Karelia Martínez Simón. Phone: 45-375644. Attention to the population: Daily from 8:00 am to 5:00 pm. Dispatch with the Director every Saturdays from 9:00 am to 12:00 am.
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Etecsa Procedures
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PROCEDURES RELATING TO THE MOBILE TELEPHONE SERVICE
 
Processing of Cellular Service Contract
 
It is the process that formalizes the contractual relationship between the Holder and the Company for the provision of the cellular telephone service in the prepaid and postpaid modalities. The Holder is the person who has the rights and obligations derived from contracting the cellular service. The act of signing the contract is personal, either by the beneficiary or through his representative, fulfilling the formalities established by the Cuban civil code. The service contract, in the prepaid modality, may be permanent or temporary and is independent of any other telephone service. The contracted service can only be transferred, prior formalization with the Company. The hiring is done in the ETECSA Commercial Offices enabled to provide this service. The current rates will apply.
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Etecsa Procedures
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Director: Karelia Martínez Simón.

Phone: 45-375644.

Attention to the population: Daily from 8:00 am to 5:00 pm. Dispatch with the Director every Saturdays from 9:00 am to 12:00 am.

Etecsa Procedures
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PROCEDURES RELATING TO TELECOMMUNICATION SERVICES IN THE BUSINESS SEGMENT
 
Requests for new services, modifications or cancellations of existing ones
 
They will be carried out by means of an official letter from the entity signed by its maximum representative or, failing that, by the person officially authorized by it for these purposes. The letter must contain:
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  1. Change of Ownership of Service
  2. Procedures Relating To Basic Telephone Service For The National Residential Segment
  3. New Telephone Services To The National Residential Segment

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